What is the course about?

This course enables delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results. The training will focus on how you can improve your personal communication style, build self confidence, become more effective with interpersonal and listening skills to become more effective in dealing with others and effectively read body language. The course also provides an opportunity to develop/improve you confidence in delivering presentations both at work and personally.

Prerequisites

There are no prerequisites for this course.

Objectives

By the end of the day’s programme, participants should have:

• Recognised different styles of communication and how to adapt their communication style and method to create understanding and rapport with others.
• Reflected on different methods of communication and decided when each is most suitable.
• Appreciated the role of body language and voice tone in effective communication.
• Communicated their message in an effective and engaging way for the recipient.
• Practiced projecting and vary the pitch, pace and tone of their voice to gain and retain audience interest and reinforce the presentation messages
• Used posture and movement to give additional impact to verbal messages rather than distract or irritate the audience
• Reviewed how to prepare presentations and visual aids to be interesting, persuasive and to communicate key messages
• Identified the best ways to interact with the audience, control and handle challenging individuals
• Applied their learning to a work presentation and received feedback on their style and impact in presenting

Course content

• Forms and methods of communication
  • One way versus two way communication
  • Process of communication
  • Breakdown of communication
  • Different communication methods and their effectiveness
  • Presentation, exercise in trios, facilitated whole group discussion
• Communication styles
  • Perceptions and filters
  • Appreciating different communication styles
  • Identifying our own communication style and preference
  • Adjusting to other communication styles
  • Individual exercise, facilitator presentation, small group exercises, facilitated group review
• Non-verbal communication
  • Timeliness
  • Voice tone and projection
  • First impressions and building rapport
  • Body language
  • Active listening
  • Large and small group exercises, pairs practice with facilitated group review
• Projection
  • Body language and Voice
  • Voice – Pace and Projection
  • Presentation, exercise in pairs, facilitated whole group discussion
• Posture
  • Body language and movement
  • How should we stand?
  • Gestures and body movement
  • Personal mannerisms
  • Individual exercise, facilitator demonstration, facilitated group discussion
• Pace, Projection and Posture Practice
  • Individual preparation
  • Using pace, projection and posture in our presentation
  • Individual presentation, facilitated group feedback and coaching
• Preparation – key tips
  • Setting objectives
  • Making it interesting
  • Key messages
  • Visual aids
  • Small group exercise, facilitated learning review, presentation tips
• Performance – Interaction and Control
  • Interacting with the audience
  • Maintaining control during the presentation
  • Dealing with difficult audience behaviour
  • Group discussion, presentation, pairs exercise
• Final presentation
  • Preparation
  • Individual work related presentation
  • Individual presentation, facilitated group feedback and coaching
• Action planning and reflection
  • Review of learning and action planning, course feedback
  • Individual reflection, action planning communication skills exercise with co-coaching, facilitated group review

Duration

1 day course – 9:30am – 4:30pm