This course enables learners to understand why difficult situations occur and to look at how we can prevent these situations occurring. Also to examine techniques for dealing with difficult situations assertively:

By the end of the day’s programme, participants should:

·       Understand what causes difficult situations

·       Preventing these situations occurring and being assertive with a positive outcome

·       Examine techniques for dealing with difficult situation and saying no

·       Investigating what support is available

·       Understand the difference between assertion and other types of behaviour

·       Have considered a variety of behaviours and the likely outcomes of each

·       Have considered barriers to assertive behaviour

·       Have considered the impact of both verbal and non-verbal communication

·       Have discussed the application of assertiveness skills in their own lives

Who is it suitable for?

This course is for anyone who works with people both internally and externally and wishes to  improve their ability to deal positively with negative situations.

Duration

1 Day – 6 hours (9:30 am – 16:00 pm)